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802.11
wireless card issues
- Be
sure your wireless card (PCMCIA or SD socket) is plugged in
tightly to the correct slot. You should see a light on the card
that indicates a signal lock.
- Look
for the SSID of the Hotspot in your wireless card's utility
program (often an icon in the taskbar), or
in Windows, go to Network Properties and try "Make New
Connection".
- You
must have both a signal lock indicator on the card and a network
connection using the SSID. If not, the problem lies with your
device and its wireless card operation.
- You
must resolve these issues for your device before moving on to
the next step.
TCP/IP
configuration
- In
an MS DOS shell, try "ipconfig /all", "ipconfig
/release", and then "ipconfig /renew"
- Make
sure DHCP is enabled to obtain IP address automatically.
- Instead
of a static DNS address, configure to obtain DNS automatically
(dynamically).
- If
you must manually configure DNS servers:
- Use
151.164.11.201 and 151.164.20.201 for SBC DSL backhauls.
- Use
24.93.35.63 and 24.93.35.62 for Time Warner Road Runner backhauls.
SMTP
configuration
- If
your SMTP outbound mail server is configured for the wrong network,
then no mail will go out.
- For
SBC DSL backhaul connections, SMTP outbound mail server is smtp.sbcglobal.yahoo.com
- For
SBC DSL backhaul connections, an alternate server is mail.swbell.net
- For
Time Warner Road Runner service in Austin, the SMTP server is
smtp-server.austin.rr.com
- Or
use the AWCP proxy server method:
smtp.austinwirelesscity.org [coming
12/03]
Issues
beyond your control that will require a caretaker visit
- Dead
access point (unlikely).
- Bad
wiring, power, or Ethernet cable.
- Backhaul
broadband connection to SBC, TW-RR, or other T-1/T-3 service
is down or intermittent.
- Authentication
server down or unreachable at SBC, TW-RR, or LessNetworks.
- Hotspot
server down at venue.
Problem
reporting
Email:
info@austinwirelesscity.org
Network Status and Help Line
512-302-3302
If you still can't get online or have any problems, please email
then call in this order:
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